No  IT Department?  -  No  Problem!
Most small to medium sized companies are unable to justify the cost of an in-house IT Department. This often leaves them little choice other than to rely on an existing member of staff to provide support. As a result many businesses struggle for years with outdated computer equipment wasting valuable time working around problems their designated "IT expert" has neither the time nor the skills to resolve. Even worse... what happens when they're off on holiday or out sick, who's going to recover the crashed server then?

Help is at hand...
Imagine having your own support team on call ready to respond to unexpected problems as they occur or... a consultant able to advise on future IT planning or... a technician responsible for monitoring network performance and ensuring that backup routines and anti-virus protection procedures are maintained and up-to-date or... an engineer available to install new hardware and provide end-user training and support. IT Support Credits give you this and more

How they work
IT Support Credits are discounted, prepaid blocks of an IT professionals time. You choose how many credits to buy and how to use them. You can use them to compliment a "hardware only" support agreement or... to provide company-wide IT support. You may decide that regular weekly or monthly visits suit you best (perhaps to coincide with payroll runs) or... you may decide a flexible, ad-hoc arrangement is more appropriate or... you may prefer to hold onto your IT Support Credits until you really need them - you are free to choose. You can make "balance" enquiries as often as you like and add more credits at any time. Better yet, while you're in "credit" you'll have unlimited access by phone to our support team and the satisfaction of knowing that your problems take priority over other "non-credit" customers

Can I keep track of my credits? 
Regular statements can be issued on request so you will always know how many credits you have

What does it cost? 
Use the examples below to calculate your costs, remembering you can ‘top them up’ at any time
(Based on a 50:50 Server:PC/Printer support ratio)

     8 Hour or Scheduled Response
     Labour  =  1 Credit per hour
     Travel  =  ½ Credit per visit

     4 Hour Priority Response
     Labour  =  1½ Credit per hour
     Travel  =  ½ Credit per visit

     Telephone Support
     Initial Call with resolution within 10 mins FREE
     Additional time  = ¼ Credit per ¼ hour

Will I need anything else? 
For a total support solution why not combine one of our comprehensive Maintenance Agreements with IT Support Credits and let EC Computers Ltd be your IT department!